Many businesses worldwide are now suffering from the repercussions of covid 19 and finding that their order books have taken a bit of a knock. It may be the perfect time to take a close look at your business and see where you can improve either your products, services, or some of your procedures.
By taking full advantage of the quiet time to get things sorted, you will be ready to jump into action when life starts getting back to normal and the orders start flying in. If you do not make use of this time, you could find that you are too busy to rectify any faults, so that they will end up being ongoing problems which could end up costing your business money or customers.
Getting your employees up to speed
If you find that you have some quiet periods ahead of you due to a slight downturn in orders, it may well be beneficial to spend that time investing in some training for your employees.
Having a core team of employees who are well trained and qualified in different fields can be a godsend during busy times, especially if you have to hire some agency staff to pick up any of the slack. When things get busy, it is not always possible to give full comprehensive training, and most of the time, training when things are busy is completed on the job. By having your core team members taking care of and watching over any new recruits or agency staff, any issues should be picked up straight away and corrected.
You will find that by having professional, qualified employees that your quality, production rate, and business reputation increase, which is really good for your business.
Making sure that your WordPress website is working for you
Having a WordPress website is all well and good, but there is no point in having it if no one can find it or it is not user-friendly, and your potential customers can not find their way around it.
Having a professional web design company design your WordPress website will ensure that your WordPress website is user-friendly, that it fits in well with your business’s identity, and that it looks professional.
Having a professional SEO (Search engine optimization) business sort out your SEO needs will enable customers to find your website. Many reputable web design companies will offer help maintaining your WordPress website so that your customers can keep finding your business, and you will continue to gain orders from your WordPress website.
Focus your attention on your customers
Your customers are the most important part of your business. You need to keep them happy. A happy customer will spend more money, keep coming back for more, give good reviews, and will recommend your business to their friends and family. This is all great news as you will not have to pay for additional advertising for these orders, and just small promotions or prompts will get you their orders.
Offer all your customers after-sales care as standard and not as an upsell option. Take note of their comments and act on any negative feedback, making sure to pass on any positive feedback to your employees.
It can be a good idea to offer your best customers discounts or special offers from time to time, especially if it has been a while since they last placed an order.